At all times, on a Saturday, Sunday and bank holidays. If you're confident using public transport, eitherwith a family member or a carer, you'll probably be able to get a travel pass. We may contact you to ask for more details about your disability or you may be asked to attend an assessment. S.S.S. From your bus driver. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. If there's no clear or obvious damage to the pass we'll arrange for a replacement free of charge. If you prefer, you can let us know about a change in your name byemail to. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. You must call into a Merseytravel Centre. /SM 0.001 When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. /Filter/DCTDecode Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. Proof of your last daytime seizure from your neurologist or GP. Online is the quickest way to apply and receive your card. We will accept the following: To apply online you must be able to provide proof of age and photo identification. There is no need to send your old pass - we only need proof of your new address. Travel concessions for people with a disability. If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . No, you will need to buy a ticket for your journey. If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. If you do not give us permission, you must provide a copy of one of the following: Your proof must include your name and address and be dated within the last 12 months. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. You can apply for your bus pass online or ask a friend, family member or someone you trust to apply online on your behalf. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. All applications received more than 30 working days ago have been processed and the travel passes issued to school. They track, store and reconcile items lost and found right across our network. Providing the journey starts or ends in Cheshire . Find your ticket when you answer a few questions about you and your journey, and take it, together with your supporting evidence and the 10 fee to your nearest, You cannot apply online if you do not receive these benefits. can i use my greater manchester bus pass in blackpool Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). All items are logged with our Lost Property Department immediately. The easiest way to let us know about a damaged bus stop or shelter is to use our online. . Pass holders will also be unable to travel free on . I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. How do I check and how do I get it back. 00:00, 1 APR 2010. Please try again. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. Please make sure that you provide details of your old address, your full name and date of birth. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. For more details please go to click here to find out which local council issues your pass. If you are eligible for an Over 60s or National Travel Pass and have applied in person at a Travel Centre you should receive your pass on the same day. If so, please contact your local Council Caerphilly on 01443 866550 We aim to have normal service resumed as swiftly as possible. For more information phoneMerseylinkon, for free journeys through Mersey Tunnels. If you have a faulty bus pass, for example the chip inside the card has stopped working, you can get a replacement for free. If your information is older than 12-months or not relevant to the category which you have applied under, the information will be returned ad your application delayed. Find out where your nearest Travel Centre is. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. endobj Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. You can find out more information about the DVLA standards onlinehere. We are sorry for any inconvenience caused. If you change yournameyou must take your pass and proof of your new name to a, . Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. as the ANPR Camera will only read those approved by the DVLA. Bring your faulty pass to a community hub. Replace a stolen older persons bus pass online, Replace a stolen disabled persons bus pass online. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. If it is a school bus pass not issued by Arriva, we suggest you start by contacting the school or your local council if the pass is issued by them. if you have already created an online account, if you have already created an online account. Updated 01:22, 8 MAY 2013. There is a 5 fee to replace a lost or damaged Senior Pass. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. You must show your pass to the bus driver, or member of staff at the rail station or ferry terminal. Jadu. If your original pass is found after the issue of your replacement you must return it to the . << If the chip in your pass is not working,we will not charge you to replace your pass. Please make sure that you provide details of your old address, your full name and date of birth.. What to do next will depend on where you lost your item. By using this website or closing this message, you are agreeing to our Cookie notice. . Find out more and how to apply on the Merseytravel website. Find out where your nearest Travel Centre is. Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. Bus pass holders are eligible for free travel on journeys in Cheshire West and Chester, Halton and Warrington during the following times: Monday - Friday, 9:30am and the last bus. Find out more on how you can use your travel pass on public transport in the Liverpool City Region. I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. If your Senior Pass has been stolen, report it to the police. How do I renew my bus pass in Northumberland? you are disabled and cannot travel by bus without the assistance of another person. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . Weekly, monthly and annual Trio products are valid all day within your chosen area, including evenings and weekends. Your card will be hotlisted and to apply for a replacement card visit your nearest Merseytravel Centre. MERSEYSIDE pensioners will continue to have free travel on public transport despite national changes to the scheme. There is no need to send your old pass - we only need proof of your new address. Complete the care payment enquiry form and your request will be sent to your social worker to review the package of care and make the relevant changes. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer - usually your local council. Opening hours are 7am to 10am and 3pm to 6pm, Monday to Friday. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. Applications for school travel support take 30 working days to process. Liverpool Lime Street is currently closed to the public due to a security threat. You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. /Type/XObject There must be at least 6 months remaining on your award. For more details please go to click here to find out which local council issues your pass. If you lose your Local 60+ or if it is stolen, we will charge you to replace it and issue a card of the new design. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. Thanks for subscribing! In the past we have not charged for one of these passes, but from 1st April 2022 there will be a one-off charge of 10 for the concessionary travel pass. We will charge you to replace a damaged pass. You must provide photographic proof of your address to confirm that you are a permanent resident within the Merseyside area. You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and Covering bus, train and ferry, the Trio ticket offers you flexibility to decide the modes of transport that best suit your travel needs. You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. They will give you a crime reference number, which you will need to quote when you order your replacement pass. T-FLOW account online at merseytunnels.co.uk. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. Your transport needs will be included in your support plan. We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. Further information on the disabled persons bus pass. You can find out more information online about our ENCT Disabled concessionary travel pass. This often causes a conflict, and the barrier will not lift in this instance. You can apply for a bus pass up to 8 weeks before it is needed. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. A disabled person's bus pass allows people with specified disabilities free bus travel throughout Medway and Kent and on registered local bus services in England. About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. can i use my greater manchester bus pass in blackpool Harekete Ge. Seven days after you have notified us of the loss, a replacement can be ordered by contacting us again and paying the fee of 10.00. Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. You can renew your bus pass up to 8 weeks before it expires. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. I have lost my student ticket, what should I do? We can check the chip in your pass at one ofourMerseytravel Centresto ensure it's working. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. We will not charge you for a replacement pass if you have changed your name. I have lost my pass/it has been stolen. Apply for a disabled persons bus pass. 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