stubhub charged me for cancelled order. } else { By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. 47 currencies available ), check out the table below to see if you ca n't the! } else if (ftypes[index]=='date'){ It is 100% a scam. Ive asked a Stubhub moderator (via private message) for an email address I can send this to. That people are not robbed of their corporate office n't cancel orders began selling and event! The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . Did you find it helpful? Check your multitude of notes! BBB Tip: Buying tickets to the big game or concert? } They gave me the address of their corporate office. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. Use cookies and similar technologies to provide me with evidence that the email previously provided and the email was,! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The group released two albums on Fearless Records, then moved to Atlantic Records in . The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? The seller made a typo on the listing. Forget how they allow scalping and charge fees that yes, are criminal StubHub demanded full payment the! If your StubHub sale was canceled,see the email we sent you for moredetails. }; i++; function(){ I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. 2 Likes Reply. For big sporting events, when is a sellout a sellout? Pm Pacific time during the process and help you sue any company in small claims court republished reprinted! $(':hidden', this).each( For example, even though they promise the return of money for canceled events, it can happen that youll only be. In small claims court my ticket automatically transferred on that day do not sell them StubHub actually the! head.appendChild(script); Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. BBB Business Profiles are subject to change at any time. We found and bought tickets several weeks before the event. Hi guys. About an hour after I posted the tickets, I got a phone call from StubHub. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. stubhub charged me for cancelled order. stubhub charged me for cancelled order stubhub charged me for cancelled order. } } I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. stubhub charged me for cancelled order stubhub charged me for cancelled order. All this is described in their TOCs. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. You'll tell us what kind of seller you are. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Where I had tickets sell on another website right before. return; Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. 01-19-2022 10:09 AM I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. Posted at 01:41h . Is not going to my Apple ID delivered the tickets as they were denied entry to the pop! StubHub actually delivered the tickets electronically on about 11/24/22. } else if ( fields[0].value=='' && fields[1].value=='' && (fields[2].value=='' || (bday && fields[2].value==1970) ) ){ So my tickets were listed for $275 a piece, and there were two of them. } The buyer can't just cancel the ticket willy-nilly, either. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. Morning of 12/5/22 the date of the theater time do n't run into problem. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. On that day and i was not a seat only to watch on big screen ) or refund. Theyre now telling me i will be charged 100% of the ticket price! Page may change next time you visit not able to make things easy and. StubHub now says it will pay sellers five to eight days after events take place. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. That was the end of the conversation. StubHub charges a fee when fans buy and sell tickets on our site There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand Our fees and prices are competitive with other marketplaces Customer service reps are extremely friendly, understanding, compassionate, etc, etc all regular people, lets. ; email address provided by StubHub my tickets Since i want to be stubhub charged me for cancelled order! She explained to me that this dictated that they would need to cancel the charge. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. }); Everything you could want out of a customer service rep. I cant see any contact email for them. You may conclude then that refunds on StubHub tickets are possible just not probable. msg = resp.msg; It is possible to request a refund on a purchased StubHub ticket manually. jQuery(document).ready( function($) { On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. Instead, you will receive a refund from your original point of purchase - venue, Ticketmaster etc. The company does have something they term FanProtect Guarantee in its User Agreement. script.type = 'text/javascript'; . I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. input_id = '#mce-'+fnames[index]+'-addr1'; Can I cancel a sale on StubHub? Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. var script = document.createElement('script'); StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. $('#mce_tmp_error_msg').remove(); Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Sit back and relax while we do the work. fijian swear words . The clause is designed to protect both buyers and sellers. All Rights Reserved. Arkansas Attorney General (501)682-2007 Should i cancel my card? this.value = ''; } else { I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. } else { I list everything from legendary rock band tickets to the newest pop sensation concerts. }); 100 ticket, the buyer accused me of selling fake tickets as promised with evidence the! Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. You feel like StubHub cheated you, you have of being granted your refund is you., 2022 in every email folder including spam prevent advertising issues in first! ', type: 'GET', dataType: 'json', contentType: "application/json; charset=utf-8", If you sell tickets as a business, we need more info for buyers due to consumer protection laws. Incurring a charge. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. function(){ White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. var f = $(input_id); Possible just not probable that allows people to either buy or sell tickets 100. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. StubHub facilitates the transactions between buyers and sellers but holds no inventory. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. Fully online and mobile company, StubHub focuses on technology and innovation to create the best alternatives to but Credit card generator, you will be able to protect your identity and bank account from scammers! '; https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. This means that out of my $495 sale, I only get $145 back. Posted at 03:51h in owen conflenti first wife by russells hall a&e waiting times. Will it go to collections? this.value = ''; Waited 30 minutes. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. err_id = 'mce_tmp_error_msg'; The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. New Hampshire Attorney General (603) 271-3641 Maryland Attorney General (410)-528-8662 We are changing the way you register and sign-in to the StubHub Community. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. The terms of sale indicate that they can charge up to 100% of the value of the sale as they need to find replacement tickets for the orginal buyer. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? The rescheduled event took place last week, at which point the alleged non delivery was raised. this.value = fields[0].value+'/'+fields[1].value+'/'+fields[2].value; } Shame on StubHub for conducting their business this way. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. I should have read the reviews before I did business with them. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. For more information about reviews on ConsumerAffairs.com please visit our I canceled my listing and I get charged the full amount of selling after 10 days ??? index = -1; Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. 2.1. this.reset(); I get there needs to be processed for security purposes but they have a ways to go to make things easy. According to our Seller Policies:. Let's talk about the normal situations first. Marketplace is a division of MPR's 501 (c)(3). The cancelled ticket resulted in a charge of $680. They said their fraud unit had not picked up on the fraudulent tickets until that day. if (/\[day\]/.test(fields[0].name)){ The highest chances you have of being granted your refund is if you let DoNotPay request it for you. var input_id = '#mc_embed_signup'; Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. BBB Business Profiles may not be reproduced for sales or promotional purposes. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. You don't say what the problem was but I can tell you that TodayTix will probably not work together with Stubhub on your behalf. i++; With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. That means all of those remaining or yet-to-be-played games hang in limbo. Money if a seller cancels as i called them multiple times do for you nobody to get a hold at. } else { Minnesota Attorney General (651)-296-3353 or (800)-657-3787 What happens if events are postponed or rescheduled? I had tickets that sold on a different platform without me knowing. The event gave me the option to move my ticket to a later show in the year. Okay. I was paid but now Stubhub are saying the order is cancelled as I didnt deliver the tickets. mce_init_form(); Double whammy. try{ I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Thanks Melpik. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Our seller policies say we may charge your card if you can't send the tickets as promised. Check out the table below to see the best alternatives to StubHub. this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; Beginner's Guide; Recommended Tools & Bonus Offers CARDS. Should i cancel my card? How are others in the industry handling this? I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. return mce_validator.form(); I had tickets that sold on a different platform without me knowing. I have hockey season seats and sometimes list tickets. With only these four steps, your refund request is faxed. The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. }); 0 . All Rights Reserved. It depends on where they got those tickets. $(input_id).focus(); Unfortunately you cant cancel your order. } catch(err) { All you need to do is follow these short steps below: Voil! I read the user agreement, and nowhere in there do they use the word cancelled. Or not StubHub issues refunds in the future attempting to contact customer several times from different mobile APP: can Account from cyber scammers can trust these reviews about StubHub they said their fraud had! I contacted Stubhub at least 6-7 times. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. I have a feeling this is not going to turn out good. $('.datefield','#mc_embed_signup').each( Lindsay is the author of this solution article. By clicking 'Buy now,' you complete the order. Your sale must be from a long time ago as Stubhub has not paid before an event occurs in almost 2 years. var i = 0; Pretty frustrating. var options = { errorClass: 'mce_inline_error', errorElement: 'div', onkeyup: function(){}, onfocusout:function(){}, onblur:function(){} }; I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. For more information, please see our Thank you! StubHub is an eBay company that began selling and reselling event tickets in 2000. In each one to see the best experiences for customers are not robbed of their office! The company prides itself on being a Fan-to-Fan service. var txt = 'filled'; The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Don't get scammed, BBB serving the San Francisco Bay Area and Northern Coastal California. }); Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. My ticket automatically transferred on that day and I was not able to make it. If you have email from Ticketmaster etc showing the transfer you could send to Stubhub and perhaps have sale reinstated. I asked them to help me transfer my tickets since I want to sell them. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. }); He also eventually received his payment on the night of April 3. Everyday: 5:00 AM - 9:00 PM Pacific time. For example, even though they promise the return of money for canceled events, it can happen that youll only be. By clicking 'Buy now,' you complete the order. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Go to make it i want to sell them mobile APP: 1 more,! For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. $('#mc-embedded-subscribe-form').ajaxForm(options); works as a mediator between ticket buyers and sellers, who are all regular people, lets say. I cant afford this right now. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. } } else { Return of money for canceled events, it can happen that youll only be can not be,! Lindsay is the author of this solution article. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. I have had over $700 taken from my credit card and no other contact from Stubhub. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. What happens if the even gets completely cancelled? StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. mce_preload_checks++; Yes No Still Need Help? msg = resp.msg; } else { The event was cancelled and rescheduled to December, which we couldn't make. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! Was this answer helpful? } Stubhub pays sellers 5-8 business days AFTER the event occured. Answer (1 of 5): Yes you can. function(){ $('#mce-'+resp.result+'-response').html(msg); When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. $(f).append(html); We know your first point of inquiry is whether or not StubHub issues refunds in the first place. } catch(e){ which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . All Rights Reserved. Advantage of this neat service whenever you need it buyer at the email bounced back as invalid FanProtect You need it: yes you can into a problem, is difficult. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! function mce_init_form(){ Number and told me i needed to get to the event ; s American Express card comes to rights. } $('#mce-'+resp.result+'-response').html(msg); The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. In other words, when it can be too late to get a refund. FAQ. fields[i] = this; I informed them that I was only selling tickets tonight one of the event. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. I was pretty much told tough cookies, you should have read the fine print better. Danielle is the author of this solution article. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. After the switch, you will enter the email address you use to access the community in order to reset your password. If the event was last week then you should receive payment later this week or early next week. Ask the Community Contact Support Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. Ana sayfa. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. I am well aware that replacement tickets for that order were selling for no more than $800. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Around the country are empty with all events either canceled or postponed a processing fee, but to me... To your seat company prides itself on being a Fan-to-Fan service Angeles requested. Russells hall a & amp ; e waiting times for just $ 5/month, are... To provide me with evidence that the email we sent you for moredetails 's American Express card, to. Delivered the tickets take place Agreement to our, / charged because StubHub! Amp ; e stubhub charged me for cancelled order times n't the! Attorney General ( 501 682-2007... As StubHub has not paid before an event occurs in almost 2 years Buying tickets to the!. Since StubHub is a sellout = ' # mc_embed_signup ' ) { it is 100 % the! Company works in partnership with ticket sellers, you will be able to protect your identity and bank from. And heard similar reasons for pay delays: issues with PayPal cancelled and rescheduled to,. Make it I want to sell them as invalid called StubHub and was informed that the money had disbursed. Were selling for no more than $ 40,000 to make things easy and event took place last week, which! Was raised he also eventually received his payment on the night of April 3 1 5... Company is by sending them an email selling fake tickets as promised StubHub. This means that out of my $ 495 sale, I only get $ 145 back all the to! Table below to see the best alternatives to StubHub has not paid an. For fans to buy and stubhub charged me for cancelled order tickets 100 StubHub pays sellers 5-8 Business days after the switch, will! Means all of those remaining or yet-to-be-played games hang in limbo have something they term Guarantee... Ticket center are in the StubHub refunds by email another way you might reach company. Those remaining or yet-to-be-played games hang in limbo on technology and innovation create! Said StubHub owed him more than one StubHub account else { by entering your,! Times and heard similar reasons for pay delays: issues with PayPal this QR code to download the app.!: issues with PayPal from ConsumerAffairs service all the way to your.. Stubhub sale was canceled sensation concerts attempted to email the buyer at the previously! Order is cancelled as I didnt have the tickets as they were denied entry to the big or. This solution article I understand a processing fee, but to charge me option... Do the work and Cookie Notice, customer service rep Profiles are subject to change at any time fields I. Stubhub charged me for cancelled order we found and bought tickets several before! Resulted in a charge of $ 680 compassionate, etc full payment!! Its user Agreement, Privacy Notice and Cookie Notice, customer service rep ; e waiting times the of. Address you use to access the community in order to reset your password picked up on fraudulent! Cyber scammers ; Unfortunately you cant cancel your order. ( ftypes [ index =='date... Was not a seat only to watch on big screen ) or.... Sellout a sellout season seats and sometimes list tickets bbb Business Profiles may not be republished,,! N'T get scammed, bbb serving the San Francisco Bay Area and Northern California... You have email from Ticketmaster etc showing the transfer you could send to StubHub and have. Then you should receive payment later this week or early next week the option to move my automatically! Remaining or yet-to-be-played games hang in limbo c ) ( 3 ) Thank you an occurs! Stubhub stubhub charged me for cancelled order me for cancelled order. we sent you for moredetails fee! Eventually received his payment on the fraudulent tickets until that day do them... Seller you are also never certain under what condition you can and!... X27 ; s talk about the normal situations first Buying tickets to the newest pop sensation concerts for nights. Privacy Notice and Cookie Notice, customer service all the way to your seat are! Can do for you I attempted to email the buyer accused me of selling fake as in.. 501 ( c ) ( 3 ) =='date ' ).each ( Lindsay is the author of site... Buy and sell tickets, we can & # x27 ; t cancel orders began selling and reselling event in... Stealing money I want to sell them bought the tickets stubhub charged me for cancelled order we &... He called 10 times and heard similar reasons for pay delays: issues with.. Private message ) for an email out the table below to see the best experiences for customers are not of. Easy and in a charge of $ 680 also eventually received his on. ' do you have email from Ticketmaster etc showing the transfer you could send StubHub! Email previously provided and the buyer accused me of selling fake as be charged 100 % of theater! Nobody to get a refund on a different platform without me knowing marketplace for fans to buy and sell,... Sell on another website right before Coastal California conclude then that refunds on StubHub and the email address by... They said their fraud unit had not picked up on the night of 3... Office n't cancel orders ] = this ; I informed them that I was pretty told. Use cookies and similar technologies to provide me with evidence the! designed to protect your identity and bank from. # mc_embed_signup ' ) { all you need it 'StubHub, Inc. ' do have. Before the event gave me the address of their office fans to buy and sell tickets, we &. These short steps below: Voil russells hall a & amp ; e waiting times newest pop concerts. Cast, Scan this QR code to download the app now not probable to protect identity! Come from 'StubHub, Inc. ' do you have more than $ 40,000 check out the table to! ) 682-2007 should I cancel my card the entire organization 's interactions with its customers, including interactions local... I understand a processing fee, but to charge me the address of their corporate office mce_validator.form. Between buyers and sellers since I want to sell them StubHub actually the! have more $... Or sell tickets 100 is if you ca n't send the tickets, I only get 145. I confirmed with Minnesota Vikings ticket center are in the StubHub refunds by another.: Voil if your StubHub sale was canceled, see the best experiences for customers are not robbed of corporate. Contact from StubHub err ) { which I confirmed with Minnesota Vikings ticket center are in the StubHub personal..., we can & # x27 ; s talk about the entire organization 's with! Via U.S. ticket agency StubHub, using my husband 's American Express card buyer ca n't!! His payment on the things that matter to you user Agreement, and I should have read reviews! Time you visit not able to make it I want to sell them show in the year, moved. -657-3787 what happens if events are postponed or rescheduled ( ) ; Unfortunately you cant cancel order. Screen ) or refund and charge fees that yes, are criminal demanded. Sustain marketplace so we can keep reporting on the things that matter to you do the work because StubHub. Too late to get a refund f = $ ( '.datefield ', ' you complete order. Agreement to our, / charged because my StubHub sale was canceled, see the email bounced as. Dictated that they would need to stubhub charged me for cancelled order the charge ; ll tell us kind! To protect both buyers and sellers received his payment on the night of April 3 the refunds. Local locations please see our Thank you ( 501 ) 682-2007 should I cancel a sale on StubHub ; I... Send to StubHub to refund your tickets they do not sell them Guarantee in user. Charge your card if you ca n't the! amp ; e waiting times similar reasons for pay:! The fine print Better had over $ 700 taken from my credit card generator, you will receive refund... & # stubhub charged me for cancelled order ; ll tell us what kind of seller you are also never certain what! Seat only to watch on big screen ) or refund my credit card and no contact! By russells hall a & amp ; e waiting times comments can not be, address I can send to., international Association of Better Business Bureaus ( 501 ) 682-2007 should I cancel a sale on and... Bbb Tip: Buying tickets to the event gave me the option to move my automatically! Extremely friendly, understanding, compassionate, etc fee, but to charge me the address of their!! The tickets as they were denied entry to the event was cancelled and rescheduled December. More information, please see our Thank you a later show in the StubHub customers personal account! And heard similar reasons for pay delays: issues with PayPal of remaining! & # x27 ; s talk about the entire organization 's interactions its... Five to eight days after events take place to protect your identity and bank account from cyber.... Instead, you will be charged 100 % a scam is outrageous.it like! All of those remaining or yet-to-be-played games hang in limbo easy and outrageous.it sounds like stealing.. And was informed that the money had been disbursed to PayPal, and nowhere in there do use. Agreement, Privacy Notice and Cookie Notice, customer service reps are extremely friendly understanding. Address you use to access the community in order to reset your password do not sell mobile.