So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage. You may even be eligible for an extended warranty replacement. If possible, back up your Fitbits data to the app by syncing your device and/or export your data from your, For smartwatches like the Sense, Ionic, and Versa Series, go to, For trackers like the Charge or Inspire, go to. The coverage for European countries is two years. Fitbit offers one-year limited warranty to the original purchaser of a Fitbit product, guaranteeing that their products will be free from defects in materials and workmanship under normal use for a one-year period. Use Discount Code: NOFEE at Checkout for FREE Activation! In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or ageing of the Product such as discolouration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. Its Everyday Insurance.Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. However, if you warranty expired, let us know which model so we can look at your options. It looks like the Fitbit account you are currently signed in with already has a membership. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Here is a list of Fitbit models for your reference when you seek a local Fitbit repair shop: Ace Range. Thanks for signing up! Tap the Get Support link in the Lets talk section to chat with Fitbits support team and let them know the issue. Learn about Fitbits water resistancy (https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof). You must purchase FPP within 30 days after your purchase. Warranties start from the date of sale or shipment, or if you received it as a gift without proof of purchase, from the date, you first set up and connect your gifted Fitbit to the Fitbit app or Fitbits website. If you want to cancel, there's no fees or hassle. You should have received a small booklet with your Fitbit that covers safety instructions and the limited warranty Fitbit offers on all of their products. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. If it doesnt work, Fitbit normally replaces it. Additionally, it is Anti Scratch Film and has Oleophobic Coating. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. Find many great new & used options and get the best deals for PC Matte Protective Case + Tempered Glass For Fitbit Versa 2 Anti-scratch Screen at the best online prices at eBay! This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished or modified by anyone who is not authorised by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. Looking for Fitbit's return policy? Works on basically any plastic screen but please use at your own risk. No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. If you want to continue enjoying your Fitbit, you have to buy another one. It only covers defects in materials and workmanship, making it a manufacturer's warranty. Fitbit Charge 5 Advanced Fitness Activity Tracker - (Sports Watch) New, Open box for sale online at the Best Prices! Fitbits standard warranty covers manufacturer defects but does not cover any incidental or intentional damage like cosmetic damage such as scratches and dents. From there, the customer service representative will guide you through the process. It may list your devices serial number with the sale since many companies scan thisbar code also during the sale. NAHAI Compatible with Fitbit Versa 2 Case, 6 Packs Ultra Rugged Cover Plated Case Scratch-Resist All Around Screen Protector for Fitbit Versa 2, Purple/Gold/Silver/Black/Blue/Red Brand: NAHAI 2,170 ratings | 6 answered questions $1099 Get Fast, Free Shipping with Amazon Prime FREE Returns Color: Purple/Gold/Silver/Black/Blue/Red Additional Details For service or issues related to those products, please contact the manufacturer. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. Learn how your comment data is processed. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. Send the Fitbit device to Fitbit in its original packaging or packaging that protects the item from harm and damage during shipment. You can look for an electronics repair technician to have your device fixed, but due to its size, it is difficult. Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. Thank you for signing up to iMore. If you have not used your device as stipulated in the agreement, Fitbit can choose not to honor the warranty. Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics Their returns system is frustrating in the extreme. If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. The trick is to figure out if your device is still covered under warranty AND if your devices damage is from a manufacturing defect or problem OR regular wear and tear. Sense 2/Versa 4 Accessories Visit the Store Fitbit Sense/Versa 3 Protector Visit the Store Accessories for Charge 5 Visit the Store Proceed to remove item from shopping basket? We are so sorry to hear that your daughters Fibti Versa is having so many problems with the screen. The New Products and Refurbished Products shall be collectively referred to herein as the Product(s). If you smash the screen or the battery . The activation date is the day you set up your device. Students at any 2yr, 4yr, or graduate school are all eligible as well. As mentioned, its very important that your daughter has proof of her warranty and proof that she emailed Fitbit prior to the end of that warranty. ), Please see this article for additional options: How to contact Fitbit customer support about problems and warranty info. Protect Laptops, Tablets, and all your other electronics, Protect TVs, speakers, gaming consoles and more, $6 $12 /month($5 11 /month if paid annually), $15 /month($14 /month if paid annually)Student Rate: $14 /month($13 /month if paid annually). Thank you Compatible Device:-Fitbit Blaze Smartwatch. Ask them for your serial number and confirm the email associated with your Fitbit account. For New York customers, an extended warranty is $3.90 or $4.15, depending on the device. The life of the battery went from 5-6 days after the first 3 months to 1-2 days TOPS. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. I started my love affair with computers way back in elementary school with the Apple II. It can be disheartening when a Fitbit device you use daily suddenly fails. It only covers defects in materials and workmanship, making it a manufacturers warranty. It sounds like your Fitbit Versa isnt syncing to the Fitbit app on your phone. Cant seem to find a site to complain personally so this is where Im at! Defective bands including defects in materials and quality under normal use. If such a defect arises and a return authorisation request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn't covered by the warranty. They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. Fitbit Buyers Guide Fitbit Users Guide The Best Fitbit to Buy Fitbit News Fitbit Forums Buy on Amazon (opens in new tab). wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Returns shipping; 30 days: Money Back, Replacement: It could fail at any time. For holiday purchases made between November and December, you must request a return authorization by 31st of January or 45 days from the date of shipment, whichever is longer. and newer model Fitbit smartwatches do not include the serial number in the Settings screens. Look for your Activation Date. For some people, paying for another one may not be immediately possible. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/10\/Remove-Scratches-on-a-FitBit-Step-1.jpg\/v4-460px-Remove-Scratches-on-a-FitBit-Step-1.jpg","bigUrl":"\/images\/thumb\/1\/10\/Remove-Scratches-on-a-FitBit-Step-1.jpg\/aid6725396-v4-728px-Remove-Scratches-on-a-FitBit-Step-1.jpg","smallWidth":460,"smallHeight":334,"bigWidth":728,"bigHeight":529,"licensing":"