Posted August 1, 2019. During the screening process, we will ensure the correct procedures are followed while adhering to any Healthy Sail Panel recommended procedures. Drones used on the ship will be confiscated till the end of the cruise. Please allow a minimum of 3 business days from the end of your sailing, and then you may contact us at 1-844-418-6824 or via email atCelebrityEngagementCenter@celebrity.com to obtain the requested information. If youre sailing on Celebrity Edge, you can upload a photo of yourself using the check-in app. Dial the appropriate number above. All those other pesky vacation logistics like transportation, figuring out where to eat, and finding entertainment is all done for you. A teen spa waiver and swimsuit are required. and turn off electronic devices upon arrival. Big cruise ships and small cruise ships travel to Alaska. Please check your Celebrity Today for service hours once onboard. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. Celebrity Cruises ; Athens Disembarkation Time Athens Disembarkation Time. The OBC will be issued per person to all guests in the stateroom and is tiered by length of sailing. Celebrity guests may pre-book spa, salon, medspa, acupuncture and fitness services 6 months prior to their cruise up to 3 days prior to embarkation. biking2water . Functional Stretch. customerservice@royalmp.com. The group size varies depending upon the tour(s) you choose, you can enjoy slow paced tours with 4-10 guests or large group excursions with up to 45 guests. Penthouse Suite guests have complimentary laundry services. for Cancer, an oncology massage, in addition to traditional services; body polishes, wraps and detoxes; acupuncture treatments and a comprehensive pain management menu; and a suite of fitness classes from High Intensity Interval Training and LIT Bungee Fit to Yoga and RYDE Indoor Cycling. If you do, please also submit the Combined Height and Combined Weight. 1. All Included is a pricing strategy that includes three amenities (Tips, Basic Wi-Fi and Classic Drink Package) in your cruise fare. The park decides where we will be going, how long we will stay at each island and what activities or shore excursions we are allowed to partake in. The Galapagos vessels and land portion of these vacations, including Quito and Galapagos in Ecuador, as well as Lima, Cuzco, and Machu Picchu in Peru, are not suited to full-time wheelchair users. Youll receive a handy Xpress Pass, which indicates that youve completed check-in. Extend Your Stay cruisers may remain in their cabins until 9:00 a.m., at which time they must leave the ship with all their belongings (U.S. Federal Regulation requirement). Yes, all guests of The Retreat may dine at Luminae. You can find out information about your cruise in the Celebrity Cruises app by browsing to and selecting a reservation, and then tapping the ship icon or calendar icon at the top of the screen. Event and activity information will be available in the daily program. A fun way to celebrate this is at a sail away party, where you can order a glass of champagne to celebrate the start of your cruise and mingle with other guests who will be on board with you during the cruise. Your earned tier will either be printed on your SeaPass card directly under your Captains Club tier, if applicable, and the casino team will receive a manifest pre-sailing for everyones tiers. The Galapagos Islands are regulated by the Galapagos National Park all of our itineraries are dictated by the park. Check-in on the app is available in English, Simplified Chinese, and Spanish, while Spanish, Portuguese, and English are available on Celebrity.com. Purchases in excess of $100 will generate additional holds. Once signed into your Guest Account, your Captains Club number, Tier and Club Points will be displayed. Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. Yes, there are small shops with limited expedition gear as well as some souvenirs. For more information, see www.celebrity.com/tenderaccess. The Centers for Disease Control (CDC) and the World Health Organization (WHO) provide guidelines as to which vaccinations are required in each country. Help is available on the website along with our customer support team if you should have any problems viewing your photos. By policy and by law, all such allegations are reported to law enforcement, including the FBI, and they can and do board our ships to investigate and prosecute. Ruby, Sapphire and Amethyst guests now have the ability to earn up to $10,000 in free slot play or table promo chips. Eden is located at deep-water Twofold Bay on the Sapphire Coast, 476 km south of Sydney. Copyright 2023 CruiseExperts.com, All rights reserved. But here's hoping we all have many more sailings to come. Therefore, to the extent that these Crystal Endeavor guests do not receive their deposits back from Crystal (or other sources), the Royal Caribbean Group will refund any amount paid on their new bookings made with any of the three brands by November 30, 2022 up to the amount of their lost deposits from Crystal. As is common in the cruise industry, they put the place a customer wants to see first and, if the actual port is in a different place, that follows in parentheses. 8034 NW 14th St. Will my Captain's Club specialty dining coupons still be valid to use onboard? The Drink Package Policy requires all guests wishing to purchase a Drink Package to do so for ALL guests of legal drinking age in the same stateroom. I never packed so fast in my life! What is the minimum age for infants on board? 15 Night Fly, Stay & Cruise Holiday with $3000 Bonus Value Including City Stay, Exclusive Package Savings & More. Crafted by our Michelin-starred chef, the modern, eclectic cuisine served in Luminae at The Retreat is not available anywhere else on board, and the menu includes complimentary Signature Dishes from Chef Daniel Boulud, our Global Culinary Brand Ambassador. Its a great value option for staying connected while youre on vacation, but please note that you wont be able to email large files, share photos or videos on social media, use streaming apps, or make video calls. If the final port of call is an overnight port are we able to disembark very early in the morning for early flights? Celebrity offers them on some cruises. These documents must be carried on the ship, and a copy left with the Guest Relations desk once on board. Can I make additional purchases after the voyage? When travelling to the EU, youll need to have at least 6 months left on your passport to travel to most countries in Europe. It is a good practice to bring motion sickness medication so you are prepared for an unexpected challenge onboard. It's not hard at all if you're physically mobile. CC Help Jenn Where can I find information on a certain voyage days information and activities? Passengers are responsible for carrying off their luggage and must obtain their own transportation from the ship to the airport. Accessible restrooms with wide doors along the route In most cases you'll find that it is completed in 30-45 minutes of arrival. Exclusive Itinerary. Zenith - 20% + 1 in port Persian Garden pass + 1 free fitness class. You can chat at no cost on all Celebrity ships that feature the app. We suggest downloading prior to your sail day, so you can save time at the terminal. If I dont know my loyalty number, can I look it up in the Celebrity Cruises app? No, only guests of The Retreat may access The Retreat Lounge. When will my photos be ready for viewing? The casino staff will be happy to assist you in letting you know how many tier points you have earned and how many are more are needed reach a higher tier. Simply present your SeaPass Card to the bar staff when ordering your beverage. Basic Wi-Fi Package During the open house, you can get your kids registered and sign any necessary paperwork so theyre ready to have an exciting and fun-filled cruiseand give you some much-needed adult time! Can you eat breakfast first? Yes. Do we have the option of just rolling our suitcases off in the morning? Your earned tier is valid for any sailings you take between August 2018 and December 2019. Say goodbye to Formal Night, and hello to Evening Chic. You will not be allowed to leave the vessel the moment it docks. If you request a change within 69 days of departure, this may be treated as a cancellation of your original booking and cancellation charges as set out in these terms and conditions will be payable (see section 1.10 above). If your loyalty number is already associated with your account, its available in the app. Actually, 10, Oh, yes you can eat breakfast first. A voice prompt directs the caller to the specific ship. By star81, April 30 in Celebrity Cruises. Celebrity CSR. Get to know the ship and discover all of the exciting things to do on a cruise. CC Help Jenn In Yokohama we departed around 9:00 and made our own arrangements to the airport as Celebrity wasn't offering any transfers on the first day. Alongside more than 100,000 crew, CLIA confirmed that 50 passengers remain at sea on five cruise ships - Celebrity Eclipse, Costa Deliziosa, Queen Mary 2, Caribbean Princess and Coral Princess . Sturdy, comfortable walking shoes or lightweight hiking boots, thick socks, swimsuit, and waterproof sandals or wet/dry water shoes for the beach and wet landings. Spa guests must be 18 years of age or older to experience spa services and the SEA Thermal Suite. How do I cancel my Celebrity Cruises Drink Package? Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. Please note that your booking will be re-priced in-line with the up-to-date business and price rules and a new confirmation invoice will be issued. We need to disembark as early as possible in San Juan. 50 earned redeemable points equates to $1 in free play or promo chips (minimum $5 in point redemption required). Yes, all guests of The Retreat may enjoy The Retreat Lounge. Can guests of The Retreat invite friends and/or family members to The Retreat Lounge? In your carry-on luggage, youll also want to pack a swimsuit or spa clothes. We definitely do! We also recommend you check the travel advice section of the Foreign and Commonwealth Office websitewww.gov.uk/foreign-travel-advice(UK passport holders) or the Department for Foreign Affairswww.dfa.ie/travel/travel-advice/(Irish passport holders) for the most up to date information. If the guests name has changed since the document was issued (i.e. Be among the first to know about special offers, exclusive sailings, and much more. When we arrive on board we would like access to our room as soon as practicable so your assistance will assist those following on behind. Even if you preclear Passport Control on arrival, you can only clear Customs when you leave with your luggage. We make every effort to recover all lost items from onboard our ships and conduct thorough investigations into these matters. Group photos booked by special appointment and other special events are not included in our photo packages. Actually, 10. is late;) Oh, yes you can eat breakfast first. If available on your ship you will receive all your digital photos on a USB and any photo that is printed and displayed in the Photo Gallery (note: some photos may not be printed). Do you offer accessible Cruisetours in Alaska? AquaClass staterooms are a sanctuary for the modern traveler. Just about all sailings will require some combination of vaccinations and testing. Is cruise/vacation cancellation protection available? Teens, ages 13-17, may receive spa services from our teen menu, but must be accompanied by a parent or. You will be able to unlock your chosen images and select additional photos to purchase from individual photos, to packages. Im not sure why? Additional drinks ordered will be charged at current bar prices. Additionally, the order of all ports on the original itinerary was rearranged just three days before embarkation. Ooops! The port berths ships to 325m. The earliest disembarkation time from the ship is 9:30 pm. The crew will be fully vaccinated . I've departed a number of times on the first day of a overnight last stop. If I check in online can I view my Xpress Pass on the mobile app? A Guest Account will also, allow you to manage your cruise vacations. Please note that any amendments for hotels, transfers and flights may result in the loss of the amount that was collected at the time of booking for these additional components. Cruise review , rated 3.6 out of 5 stars by member marybethg All Suites require double the deposit amounts listed above. All 10, 11, and 16 night packages include the following 2-night pre-cruise stay in Quito, Ecuador: Post-Cruise Arrangements for the 10 and 11 night packages: Post cruise arrangements for the 16-Night package (Machu Picchu extension): What Is Not Included In The 10-Night Or Longer Cruisetour Packages? Click here for a step-by-step enrollment video. can we disembark at 1am? They are available on all ships, except Galapagos ships. If you think youll want to reserve numerous specialty restaurants, embarkation day is also a good time to review available dining packages. All Canadian Landed Immigrants (inclusive of those who are citizens of the British Commonwealth countries) who reside in Canada must have valid passports and US visas. //