Were missing the measurement of something. If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. This resulted in a satisfied customer who praised our company for excellent customer service. And thats where I would start because the journey to building anything of meaning, I believe will take years, maybe decades. Anybody done these? A 2022 survey by LANDED asked more than 1,000 hourly workers what makes them most likely to say yes to a job offer. The company lost around $450 million in 2019, according to two people with knowledge of the financials who requested anonymity because the information was private. Thank you again for joining us. Mr. Xu said the challenges were par for the course. This is called DoorDash Drive. One of the things that we found effective is really writing things down. (S&O role) 2 Like 7 Comments Share 1 3Y a Senior Consultant 1 With or without fries? The food delivery company DoorDash on Friday offered the public its first full look at the company's business and finances. And I think if you can do that, and if you can set that at the beginning of your journey. Typically, an experienced engineer takes the role of interviewer, assessing the candidate's strengths and weaknesses. Tony, I like to wrap up with a customer a view from the top lightning round. As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. But cities have been one of the most enduring, I guess organizations that have ever made it through the history of time, far more enduring than businesses have. 45% of respondents listed an on-the-spot job offer in their top three . And, and this kind of growth of almost hubs, if you will, of all the things that can because were all human, we all want similar things at the end of the day. And I think thats really what starting a company really is and so, when I think theres lots of variants and youre learning pretty much on the fly a new job every week in the beginning, later on maybe every month, every six months, you really have to find other maybe first principles that have accumulated in other parts of your life to really get you over the hump at times. The way I like to explain to things usually everyone when you know, started were all born with zero market share. And so, I think a lot of this obviously starts from preparations that you made a long time ago, such as building great people up, allowing them to make many decisions prior to when a big moment like this happens. You should also know some of the languages' nuances, such as how memory management works, or the most commonly used . DoorDash 1 year 10 months Legal Process Coordinator . 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I would improve the application and website of DoorDash by conducting user research and gathering feedback from customers to understand their pain points and needs. I would improve it by experimenting with unique toppings and crusts, such as introducing more exotic meat and vegetable choices and offering a wider variety of crust options, like gluten-free and cauliflower crusts. But these are skills that I had to go and try to learn from those who were the best to kind of form my own view of what that meant. I had not really done my homework prior when I was growing up, so I probably didnt have the model preparation for coming into school. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. Jenna: My question is about cities and how theyll evolve. I have a strong potential to think outside the box and generate innovative solutions to problems. But they use the dashers on our network and the software that weve created to facilitate their own on-demand or same-day deliveries. As is clear from the tasks listed above, it is quite a challenging job that includes a lot of decision-making. So that was a really good reminder to have. 12495. They pointed to Meituan Dianping, a Chinese food delivery company that went public in 2018 and turned a profit for the first time last summer. I think none of us really had a background in logistics or delivery. Is this a service that restaurants would actually pay for? My weakness is my tendency to get overwhelmed when facing multiple tasks with tight deadlines. Busy people. Mr. Mohammed said he would continue driving until he found a more stable job. An interview with DoorDash is a golden opportunity to showcase your skills and qualifications and get employed at one of the most prestigious organizations. What does it mean to be a world-class head of engineering or head of sales? I had some skepticism as to whether it would work, said Charlie Morrison, Wingstops chief executive. Theme: We are one team. During student-led interviews and before a live audience, leaders from around the world share insights on effective leadership, their personal core values, and lessons learned throughout their careers. Could you help us first understand what this principle means? You have now synthesized this into a core principle for DoorDash that you call getting to the lowest level of detail. So my wife and I, we actually try a different place almost every time weve ordered. Doordash values are on this page but organized poorly - https://careers.doordash.com. I think in the US thats north of 50%, that number has been true in pretty much every decade that its been measured. They want to see influential behaviors, such as using data to establish trust in your decision rather than supporting an idea based on opinions or feelings. Former TaskRabbit CEO Stacy Brown-Philpot on Trusting Your Gut, Slack CEOs Rise: From Games to a Workplace Communications Heavyweight, Big-Data Initiative in Intl. And, Tony, I know you say a lot that you really started DoorDash out of a passion to help small business owners like your mom. And so at DoorDash for us, its always been about improving the selection that we offer customers. I believe in open communication and finding a solution that works for all parties involved. Because you cant let the uncertainty if you will, necessarily, I guess stop all things, or stop all activity. DoorDash interview details: 1,646 interview questions and 1,556 interview reviews posted anonymously by DoorDash interview candidates. I also set personal and professional goals and work towards achieving them. Were focused on improvementfrom moving faster to.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The quality of the delivery in terms of our timeliness and our speed and our accuracy as well as the affordability of the service. That meant many small things, but when I put them together, those are some of the lessons that I remember most. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. Why do you think that's important? As a professional, I believe in continuous self-improvement and actively seeking opportunities to develop my skills. Last question: in just one sentence, what would be your word of advice for aspiring entrepreneurs at the GSB? And thats really I think the spirit of how DoorDash operates. We knew, for example, that we wanted to ultimately build last-mile delivery thats way too big of an endeavor for just four of us inside of a classroom or inside of my apartment, right? In this View From The Top interview conducted by Joy Huang, MBA 21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out logistics issues by making deliveries yourself. What were some lessons that you learned from that class that stuck with you? The grow part of our mission is really exemplified by the marketplace, thats our app. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. Making the website more mobile-friendly and responsive for customers on the go. A Y combinator-backed company, DoorDash is . For me, its why I worked at a really young age; it was to save up enough money to buy Nintendo to buy the games that came within Nintendo. But I think having that understanding and then having the patience, if you will, to keep working the inputs. Interview question for Senior Manager.1. Joy Huang: Yeah, and we were just talking about how this young enterprising side view and I thought thats a great segue into how you later then also learn about other aspects of entrepreneurship at the GSB. I doubt any of that was what was in my mind when the comments slipped out but it ultimately worked out. Joy Huang: Welcome to View From The Top, the podcast. Offering more payment options and discounts for customers. I possess an array of talents that may bring a refreshed perspective and worthwhile contributions to the team at DoorDash. Some dashers the drivers on our platform are really fast and accurate and others are not as much. And we were effectively operating a portfolio of markets, some of which are much the majority of which are longer and therefore not yet profitable. Actually, if you looked at what happened across the world, some countries, whether its China, and some others like the UK actually shut down restaurants altogether, completely including the kitchens, which meant the takeout or the delivery business would be stopped as well, and those are things you have to be prepared for. Obviously, you have minutes to get this right and if you get a wrong you kind of have to solve it then in there, you cant, wait to, give you your password the next day or something. And when you got to San Jose, one of your teachers told you that you were two years behind your class and in response, you said that you will become the valedictorian of your class, which you did. During my previous job as a customer support officer, a client complained about a delivered order claiming that it was incorrect. I believe in providing prompt and efficient service to customers and ensuring their satisfaction with the delivery experience at all costs. The delivery companies are now locked in a vicious fight over who can pay its fleet of drivers the most, land exclusive deals with popular restaurant chains and offer the lowest prices. And so the obsession then kind of morphs towards what are the mechanisms were gonna build to allow speed, as well as the audit mechanisms that were gonna create to maximize quality. Deciding on the features for the company's products. I stay informed of industry trends and advancements, take on challenging tasks and projects, seek feedback and coaching from my seniors, and engage in training and development programs. So what does it mean to be a world-class CFO? This blog post will cover the top 25 electrical machine Top 25 911 Dispatcher Interview Questions And Answers in 2023. And then, what kind of morphs even over time is, how do you actually scale this culture that you built? One of the reasons why we started with restaurants was, if the goal ultimately is to bring you everything inside your city in minutes, not hours or days, we thought it would make sense to start with what we had guessed to be the highest frequency category first, so that we have lots of activity. So, to ace your interview at DoorDash, we have compiled the top 25 interview questions that will help you land your dream career. And would they actually pay for it? This year I had the pleasure of interviewing Tony from his home in San Francisco. I would also plan the delivery route in advance to avoid any delays. That changed in the past two years, when DoorDash raised $1.9 billion from investors including SoftBank and DST Global. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps We're committed to growing and empowering a more diverse and inclusive community. However, you should be familiar with the syntax of your preferred language such as Java, Python, C#, C/C++. One example that I really loved was how you guys track drivers with the find my friends function on the iPhone instead of building out a very sophisticated back-end technology for it. And so, I think thats the best you can do sometimes, because you dont get to control everything when youre not yet profitable as a company. ago. Combining with competitors to become more profitable is not that insightful of an observation, Mr. Xu said, adding that he is focused on DoorDashs growth strategy. Make room at the table. And for us, for example, at the beginning of the pandemic, it wasnt obvious to me that even the restaurant kitchens would be allowed to stay open. And really these documents are, you could think of them almost as hypothesis trees almost where were guessing what the problem is. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. And the way we do that is really with two types of products. So, what is your vision and your plan for helping the local businesses and gig workers thrive not just during the pandemic, but beyond? I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. And over time youre trying to build a repeatable system in which you can take that product to more and more segments of the population. And youre almost making tweaks along the way. But you have to trust the team, and you have to trust the process that they built to solve the hard problems. Last year, DoorDash surpassed Grubhub and Uber Eats in market share, with 35 percent of food delivery in the United States as of October, according to Edison Trends. I believe in pushing myself to constantly improve and grow, both for personal satisfaction and for the benefit of my organization.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-leader-1','ezslot_10',154,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-leader-1-0'); In my previous job, a customer complained about multiple incorrect orders within a matter of one month. The following statement, which is that the vast majority of GDP in most cities is still produced by businesses on the streets, small, medium, and large, and thats why its so important to us. What could go wrong? Critical Thinking for Better Judgment and Decision-Making . To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. And its tough doing one thing well, and so as you kind of go forward, you want to sequence that appropriately. Interview question for Associate General Manager."We want our Dashers (drivers) to wear Door Dash shirts. I believe such a company will provide me with many opportunities to advance my career and develop my skills. The skills required to successfully complete a technical interview at DoorDash include demonstrable knowledge in data structures and algorithms, and the ability to effectively communicate and problem solve. Or really frankly doing anything that will take a period of time, which is, what you do today may or may not pay off right away. Joy Huang: Thats really valuable advice. And I think your ability to articulate that to those around you is really important. Its largest investor, SoftBank, pushed it to merge with Uber Eats last year, according to a presentation viewed by The New York Times, which was earlier reported by Bloomberg. I dont necessarily know if we like, like link those two ideas when were doing it, but thats the learning by doing and the simplifying the question that youre trying to solve I think were pretty important principles. Those were the three questions that we were trying to answer. Because the outcomes may not always be there every month or every week. It tends to be what customers remember, theres a lot of steps. Now on the flip side, youre right. Joy Huang: You mentioned that your family moved from China to Illinois when youre young and little did you know you would soon move again, this time from Illinois to San Jose. I would use customer feedback to improve the platform, offer promotions and discounts to new and existing customers, expand our reach through partnerships and collaborations, and use targeted digital marketing campaigns to attract new customers in the desired demographic. Tony is an intense and obsessive person, said Andrew Munday, DoorDashs former head of operations. And for us, we found that to be true as now were starting to deliver convenience items from places like CVS, Walgreens, 711 as were delivering grocery items from places like Smart and Final are Meyer, High V, and other places, that seems to be true, but we have a lot of work to do. Where do you think the DoorDash product will be in 5 years? And so, I think unless you are maniacally focused on it, I think it is difficult to maybe make it all the way through all the ups and downs and so find something that youre obsessive about. And most of the time that that bias for action means its just focusing on what you can control. And so this is what I mean when I say you cant influence that. With that, will now turn to student Q&A, I believe that Jenna is up first. It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. I would then assure them that such an issue will not happen again in the future by working with the restaurant or delivery driver and following up with the client to ensure satisfaction and gather feedback for improvement. Because its hard to get better at all of those things at once. You will be asked to discuss your take-home assignment during this interview. We analyzed 484 interview reviews for DoorDash from various job sites, social network groups and forums. Moreover, I would motivate our delivery team to provide exceptional customer service, ensuring customer satisfaction and increasing customer loyalty, leading to increased word-of-mouth referrals. I would apologize to them for the inconvenience and provide them with an estimated time of arrival while offering them to check our application regularly for updates. I never hesitate to take calculated risks and try new approaches. Joy Huang: Yeah, you mentioned the future of work, I think, in the process of transitioning to that more flexible kind of work. Soon, a new group Wall Street investors will pick a side. In this View From The Top interview conducted by Joy Huang, MBA '21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out . The . I think over 6 to 12 months, and you can see a year on year, are you improving on the product? I would handle such a situation by remaining calm and professional while actively listening to their concerns, empathizing with their frustration, and apologizing for the inconvenience caused. Our Update History for DoorDash Software Engineer. Because youre never as good or as bad as people say you are and I think that maybe the customer information is probably the most telling, but even that sometimes can be swayed by macro events like a pandemic, for example. Tony Xu: I dont know if its taught anymore. In case of a halt in the delivery, I would prioritize keeping the customer informed. And, at the company, we tend to like to say, bring your data and your insights, but not necessarily your opinions. DoorDash is a pretty strong writing culture we tend to start meetings by reading documents that people have written. When the company reveals its financials, the potential for profit and growth will be clear, DoorDash investors said. My experiences include working in the food and retail industries for 1+ years, which have helped me build interpersonal, communication . Tony Xu, MBA 13, says that immigrating from China at the age of five and moving around as a young kid taught him one of the keys to success how to adapt to new environments. When you start with nothing and you could still grow triple digits, the only mathematical explanation there could be is that youre producing some profits somewhere, Mr. Xu said. And so, I think that these are small things when I look backwards, and I think what it taught me was that if you put your mind to whatever new thing it is and you may be either because of reality or because of putting yourself in that frame of mind to think that you have nothing to lose, theres a lot of upside. My aim would be to make the customer feel heard and valued, which can help to maintain a positive relationship. On this, Mr. Xu pointed to DoorDashs past. Its always been about how do we grow and empower local economies? Teamwork and cooperation are the primary keys to success in any work environment. Doordash does a great job of staying a step ahead of the curve. There does not exist, for instance, some easy structured catalog where you know how long it takes to bake a deep dish pizza versus making a salad or how many apples are left in aisle six or what are the prices for this item as they are changing maybe by the hour by certain stores because of a promotion or something like that. When you have something like that, its not possible to know everything and control that decision-making. DoorDash does not require that you know any specific programming language before interviewing for a tech position. What kept you going during that time and how do you convince the others to follow you? Its subscription service, DashPass, provides unlimited deliveries for $9.99 a month and has 1.5 million customers. And I think what most consumers know us for which we bring you lunch or dinner, or now increasingly, convenience items and grocery supplies and things like this. And you dont tend to just do that overnight. But its something certainly over the years that I would say lots of great people at the company have developed and kind of put together different things that we do. Incorporating AI-powered chatbot for quick and efficient customer support. Some customers really seem to care about a certain type of salad for example, versus what others may just consider to be a mundane meal. In the event that they dont have their own engineering teams to create their ordering systems, we have DoorDash storefront that powers them to create their own online stores that will integrate into all of their back of house systems so that they can compete in e-commerce for the first time. Adding real-time order tracking and notifications for customers. And when problems arose it classic asking five whys, analysis to get to the lowest branch of what the actual problem is because most of the time what we realized was in something that seems as quote on quote easy or mundane as delivery. One is a marketplace where we sit in between . If a resolution is not possible, I would apologize for the inconvenience and take note to help improve the customer service experience in the future. Whether that meant making friends, whether it meant becoming a chameleon and learning maybe what it was that was, I guess, important to that community. It stresses providing quality service and support, being responsive to customer requests and inquiries and continuously striving to exceed expectations to build long-term trust and loyalty. Theres probably lots of other things that were happening that maybe had not yet demonstrated the fruit yet of the progress because I think this is the hardship about starting a company really. Thats what we were focused on. And true to this lean startup MVP methodology, you and your co-founders were really scrappy at the beginning. Our blog offers vital advice and recommendations on industry best practices. And, and I think that that was probably one of the earliest lessons I took were I think on one hand for me it was just hanging out with my mom. I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. And then letting the score take care of itself, I think those are things that we both had to solve. And the vast, over 80% of them have full-time jobs of some form, and what theyre looking for is flexibility to pick and choose when they wanna work. In this View From The Top podcast episode, Tony Xu talks about adaptability and solving problems by going deep. But by doing this that we will have some influence, and maybe that work combined with maybe luck a lot of times that thats what will yield the good outcome. This causes them to miss some critical points and not provide the correct answer. Hear career advice from Microsoft CEO Satya Nadella or learn how to build your startup team. Customer satisfaction is the foundation of a successful business and the key to building positive customer relationships. I approach conflicts by first listening to both sides and understanding their perspectives. Interviewers test your critical thinking skills by learning whether you can make decisions based on logic and then communicate your reasoning to persuade others to follow you. Doordashs former head of engineering or head of operations foundation of a successful Business and software... This year I had some skepticism as to whether it would work, said Andrew,. For all parties involved beginning of your journey work towards achieving them that it was incorrect Street! In a satisfied customer who praised our company for excellent customer service experiences include in... Par for the course market Share been about how do we grow and empower local economies engineering... Mean when I say you cant influence that then letting the score take care of itself, I to. 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